Become a Trainer We offer 2 licensing options for trainers dependant on how they wish to utilise the Delivering Service Assured materials. Advantages of becoming a Service Assured trainer include: |
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Access to high quality, recognised customer service materials | |
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Access to business opportunities with organisations interested in customer service training |
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Membership of AQAT, a network of quality assured trainers | |
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Recognition of existing trainer skills | |
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Opportunity to refresh & develop trainer skills | |
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Option 1: Full Licence |
Option 2: Corporate Licence |
| Licence Scope | Appropriate for the freelance trainer wishing to access high quality, pre-prepared customer service materials & looking to build or develop their database of clients. Delivery to any type of organisation & /or participants on an in-house or open basis for the purpose of fee generation. |
Licence to deliver Service Assured for Staff on an in-house basis. Appropriate for recognised company trainers wishing to access high quality customer service material to develop quality in-house customer service practices. Materials can be customised/branded to meet the needs of the organisation (subject to approval) |
| Duration | 2 days 1 day briefing & 1 day delivery assessment against full licence trainer competencies |
3 days 1 day briefing & 2 days practice & assessment against corporate licence trainer competencies |
| Cost | £1,500 + vat – licence fee (valid for 2 years)
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£750 + vat – licence fee (valid for 2 years) thereafter renewal fee £150 + vat (every 2 years) |
| Pre-entry requirements | Group Training Certificate or equivalent & DVD evidence of relevant training delivery (1hr in duration) | Group Training Certificate or equivalent |
| Materials | Provided as master electronic copy & produced by trainer |
Provided as master electronic copy & produced by trainer Purchase of nationally recognised certificate & badge from AQAT £10 + vat pp |
| Code of Practice | All trainers to abide by Full Licence code of practice |
All trainers to abide by Corporate Licence code of practice |
| AQAT membership level | Full Member of Association of Quality Assured Trainers | Corporate Member of Association of Quality Assured Trainers |
Trainer Training Dates | ||
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Full Licence £1,500 + vat | Corporate Licence £750 + vat | |
15th & 19th February - Edinburgh | 15th, 16th & 19th February - Edinburgh 26th, 27th & 29th April - Edinburgh | |
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